ACCEPTABLE USE POLICY
GENERAL AND ACCEPTABLE USE
SYSTEM AND NETWORK SECURITY
DETERMINATION OF A BREACH OF THIS POLICY
CONSEQUENCES OF BREACH OF THIS POLICY
REPORTING NETWORK ABUSE
WEBSITE TAKE DOWNS
DISCLAIMERS AND LIMITATION OF LIABILITY
RESPONSIBILITY FOR CONTENT AND ACCOUNT HOLDER INDEMNITIES
VARIATION OF SERVICES
NON-TRANSFERABILITY OF SERVICES
ASSIGNMENT OF IP ADDRESSES
then PowerShell Automation shall be entitled, without prejudice to any of its other rights under this Agreement and/or in law and by giving written notice, to immediately cancel this Agreement or to claim immediate specific performance of all of your obligations whether or not due for performance, in either event without prejudice to PowerShell Automation’s right to claim damages.
POWERSHELL AUTOMATION BILLING TERMS GENERAL
EFFECT OF NON PAYMENT
PAYMENT METHODS AND FEES
“A downgrade occurs when changing your current package to a package with a lower cost”.
GENERAL DISPUTE RESOLUTION
You are required to direct a general complaint to firstname.lastname@example.org. The complaint is required to be accompanied by the following;
REFERRAL OF COMPLAINTS TO ICASA
BILLING DISPUTE RESOLUTION
PURPOSE OF THIS PROCEDURE
“Billing Dispute” means an instance where a Customer states in good faith that their bill contains incorrect charges, payments or adjustments.
“Billing Dispute Notice” means a notice submitted by the Customer in terms of this Procedure.
“Billing Disputes Procedure” and “this Procedure” mean this Billing Dispute Procedure for the initiation and resolution of Billing Disputes.
“Billing Enquiry” means the situation where the Customer seeks information or clarification relating to an Invoice including without limitation seeking clarification of charges or sources of usage. For the avoidance of doubt, this is not a Billing Dispute.
“Business Day” means any day other than a Saturday or Sunday or a public holiday observed as such in the Republic of South Africa;
“Complaint” means an expression of dissatisfaction or grievance made by a Customer, but does not include a request for information. A Complaint is not a Billing Dispute.
CUSTOMER’S OBLIGATIONS TO FIRST USE THIS PROCEDURE
TIME PERIOD WITHIN WHICH BILLING DISPUTES CAN BE INITIATED
CIRCUMSTANCES UNDER WHICH PAYMENT OF A DISPUTED AMOUNT MAY BE WITHHELD
BILLING DISPUTE NOTICE
RESPONSE TO BILLING DISPUTE NOTICE
REFERRAL TO SENIOR MANAGEMENT
RESOLUTION, AGREEMENT OR DETERMINATION
EFFECT OF THIS PROCEDURE ON CONTINUED SERVICE PROVISION
REQUEST FOR RECONCILIATION OR HISTORICAL INFORMATION/REPORTING
REFERRAL OF BILLING DISPUTES TO ICASA
112. Backup: Customer are responsible to create their own backup on a schedule that suit their data requirements. Power Shell Automation shall in no way be responsible for any data loss.
113. Security: Customers are responsible to maintain the security of their applications and data, this includes but not limited to Firewall rules, Security patches, Passwords and System Updates.